Managing clients
Create client records, invite parents, edit details, archive, and re-activate.
A 'client' in PhonicsPath is one child receiving therapy. Each client has a profile, an assigned clinician, a program, and (optionally) a linked parent account that lets the family see progress and run home practice.
Adding a new client
- 1From the sidebar, click Clients. The list opens with a search box and a 'New client' button in the top right.
- 2Click 'New client'. A side drawer opens with the new-client form.
- 3Enter the child's first name. Last name is optional — many practices use first-name-only for privacy.
- 4Enter the child's date of birth. PhonicsPath uses age to suggest age-appropriate words and graphics.
- 5Pick the assigned clinician from the dropdown. They will see the client appear in their portal immediately.
- 6Add any clinician-only notes (allergies, communication style, anything that matters during sessions). Visible to clinicians but never to parents.
- 7Optional: add a parent's email under 'Invite parent'. They'll receive a welcome email with their own sign-in link. You can add this later if you don't have it yet.
- 8Click 'Create client'. You'll land on the client detail page where you can attach a program straight away.
The client detail page
Each client has a detail page with five tabs: Overview, Program, Recordings, Reports, and Notes. The Overview tab also surfaces two quick-access panels: Parent Access (invite or copy a parent invite link) and Child PIN (set or rotate the 4-digit PIN the child uses at /child/login). See the 'Invites, sign-in & access' section for the full flow.
Editing a client
- 1Open the client from the list.
- 2Click 'Edit' in the top right of the Overview tab.
- 3Change name, DOB, assigned clinician, or notes. Parent email can be added or replaced here too.
- 4Click 'Save'. Updates take effect immediately for anyone with access to that client.
Archiving (discharging) a client
Archive a client when therapy ends. Their full history — recordings, scores, reports, notes — is preserved, but they no longer appear in active queues, and the parent account loses access to start new practice.
- 1Open the client.
- 2Click the three-dot menu (top right) → 'Archive client'.
- 3Confirm. The client moves to the Archived tab on the Clients list.
- 4If you ever need them back, open the Archived tab, click the client, and choose 'Re-activate'.
Deletion is permanent
Archive is reversible; deletion is not. Only practice owners can permanently delete a client, and we keep a 30-day soft-delete window before purge. Use Archive in 99% of cases.
Privacy
Children's identifiers are kept separate from clinical content where possible. All data is stored on Australian infrastructure with row-level security so clinicians only see clients they're assigned to.