Admin
Billing & subscription
Plans, payment method, invoices, changing tier, failed payments, and cancellation.
Plan tiers at a glance
| Plan | Best for | Active clients | Clinician seats | Notes |
|---|---|---|---|---|
| Trial | First 14 days | Unlimited | Unlimited | All Growth features. No card required. |
| Starter | Solo clinicians | Up to 15 | 1 | Email support. |
| Growth | Small practices | Up to 60 | 5 | Email + chat support. |
| Practice | Multi-clinician practices | Unlimited | Unlimited | Priority support, SSO on request. |
Adding a payment method
- 1From the sidebar click Billing.
- 2Click 'Add payment method' (or 'Manage billing portal' if a card already exists).
- 3A secure Stripe-hosted window opens. PhonicsPath never touches or stores your card details directly.
- 4Enter the card number, expiry, CVC, and billing address. Australian and most international cards are accepted.
- 5Click 'Save'. The window closes and you'll see the card listed under Payment method.
Upgrading or downgrading a plan
- 1On the Billing page click 'Change plan'.
- 2Pick the new tier. The summary on the right shows the prorated change for the rest of the current billing month.
- 3Confirm in the secure checkout window.
- 4The new plan is active immediately. Higher limits unlock straight away; lower limits only kick in at the next billing cycle so nothing breaks for current clients.
Downgrading below current usage
If your active client count is above the new plan's limit, you'll be asked to archive clients first. PhonicsPath never silently locks active children out of practice.
Invoices
Past invoices are listed at the bottom of the Billing page, newest first. Click any line to download a PDF (suitable for accounting submission).
Updating payment details or billing email
- 1Click 'Manage billing portal' on the Billing page.
- 2In the secure portal, update the card on file or change the email that receives invoices.
- 3Close the portal — changes are saved automatically.
Failed payment
If a renewal charge fails (expired card, insufficient funds), we email the practice owner immediately and retry the charge automatically every 2 days for 7 days. The practice continues to work normally during this grace period. After 7 unsuccessful days the practice is suspended and a final email is sent.
- 1Open Billing → 'Manage billing portal'.
- 2Update the payment method.
- 3Click 'Pay now' on the failed invoice to retry the charge immediately.
Cancelling
- 1On the Billing page click 'Cancel subscription'.
- 2Confirm the cancellation reason (helps us improve).
- 3Your plan continues until the end of the current billing period.
- 4After that, the practice enters a 30-day read-only window. Sign in, export your data, or re-subscribe at any time during that window.
- 5After 30 days, all data is permanently deleted.